Questions about a quote request, a problem with a cleaning company, a privacy request, or something on this site you cannot use — all of it comes to the same place, and a person answers.
If your message is about a quote request, please include the ZIP code you used and the email address you gave us, so we can find the record quickly. If it is about a specific cleaning company, tell us which one and what happened — we pass complaints on and ask for their side.
Tell us within 24 hours of the work and we can reimburse up to $100 of your cleaning fees while we take the matter up with the business. Call if you can; it is faster than writing.
To exercise a privacy right, or to opt out of the sale or sharing of your personal information, write to us with “Privacy Request” in the subject line and include the email address or phone number you used. Full detail is in our Privacy Policy.
If you hit an accessibility barrier on this site, tell us the page and what happened. We will fix it, and help you finish what you were doing another way in the meantime. Our accessibility statement has more.
If you run a cleaning company and want to receive local jobs, start on the Join as a pro page rather than calling — the application collects what we need to begin verification.