These Terms of Service (the “Terms”) set out the agreement between you and Fynvo covering your use of our website, any Fynvo subdomain, and any related tools or communications we provide (together, the “Platform”). They apply whether you are asking for cleaning quotes, offering cleaning services, or simply browsing. By using the Platform you accept these Terms. If you do not accept them, please stop using the Platform.
We refer to people who submit a request for cleaning work as “Customers”, and to the independent cleaning businesses that respond with prices as “Providers”. Our handling of personal information is described separately in our Privacy Policy, which forms part of these Terms.
Fynvo is an introduction service. We take the details of the cleaning job you describe and pass them to independent cleaning businesses that work in your area, so that those businesses can send you their own prices. That is the whole of our role.
Because of that, we do not promise that any Provider will contact you, quote a particular price, be available on a particular date, or perform to a particular standard. We do not guarantee the quality, timeliness, safety, legality, or outcome of any work a Provider performs, nor the accuracy of anything a Provider tells you about itself.
To use the Platform you must be at least 18 years old and legally able to enter into a binding contract. If you are requesting work on a property, you must either own it or have permission from the owner to arrange the work you are asking about. If you are using the Platform for a company, you confirm you are authorised to bind that company to these Terms.
When you submit a request you will be asked for details such as the type of cleaning, the size of the property, how often you want it done, your timing, your ZIP code, and how to reach you. You agree that the information you give us is accurate and that you will keep it up to date.
We may share your request with more than one Provider, and each may contact you independently. Submitting a request does not commit you to hiring anyone, and no charge is made to you by Fynvo at any point. If you would prefer a particular Provider stop contacting you, tell that Provider directly; once we have made an introduction, their communications are under their control rather than ours.
This section matters, so please read it closely.
By submitting a quote request and providing your telephone number, you agree that Fynvo and the Providers we introduce you to may contact you at that number about your request — including by live call, prerecorded or artificial voice, automatic telephone dialling system, and SMS text message — and may contact you at the email address you gave us. You agree to this even if the number appears on a federal or state do-not-call list. Agreeing is not a condition of buying anything, since Fynvo sells you nothing.
You also agree that we may communicate with you electronically, and that electronic notices, disclosures, and agreements satisfy any requirement that they be in writing.
Where the Platform advertises a discount of up to $100 on a first cleaning, that offer is subject to these conditions: it applies to a first booking made with a Provider introduced through Fynvo; it applies once per household; the exact amount may vary by service, Provider, and location; it cannot be combined with other Fynvo offers unless we say so; and it has no cash value. We may change or withdraw the offer at any time, though not for a booking already made in reliance on it.
If you use the Platform as a Provider, you additionally confirm that you hold every licence, registration, and insurance policy your work requires; that you and your personnel are legally entitled to perform it; that the information you give us about your business is truthful; and that you will contact Customers only about the request they submitted and only within the hours permitted by law.
You are an independent business. Nothing here creates an employment, agency, partnership, or joint venture relationship with Fynvo, and you must not describe yourself as acting for Fynvo or hold yourself out as able to bind us. You are fully responsible for the conduct of your employees, subcontractors, and anyone else you send to a Customer's property.
You also agree not to misreport whether work was performed, and not to ask a Customer to misreport it.
You agree not to do any of the following, or help anyone else do them:
We may investigate suspected misuse and may suspend or end your access to the Platform at any time, with or without notice, if we reasonably believe you have broken these Terms or created risk for us or another user.
The Platform and everything we put on it — text, layout, graphics, photographs, logos, software, and the way it is all arranged — belongs to Fynvo or our licensors and is protected by intellectual property law. We grant you a limited, personal, revocable, non-transferable permission to use the Platform for its intended purpose: learning about the service, submitting or responding to quote requests. Every other right stays with us.
If you post a review, photograph, comment, or other material (“Your Content”), you keep ownership of it and grant Fynvo a worldwide, royalty-free, sublicensable licence to host, store, reproduce, adapt, publish, and display it in connection with operating and promoting the Platform. You confirm that you have the rights needed to grant that licence, that Your Content infringes nobody's rights, that it contains no malware, and that you have any consents needed for personal information about other people appearing in it. We are not obliged to publish or keep Your Content and may remove it.
The Platform links to and depends on services we do not control, and Providers may operate their own websites. We do not endorse those sites or vouch for them, we cannot promise uninterrupted operation of features that rely on them, and their own terms and privacy policies will govern your dealings with them.
The Platform and its content are provided “as is” and “as available”, with all faults and without warranty of any kind. To the fullest extent the law allows, we disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing. We do not warrant that the Platform will be uninterrupted, timely, secure, error-free, or that defects will be fixed.
We take no responsibility for the acts or omissions of any Provider or Customer, and we will not act as arbitrator in a dispute between them. You release Fynvo from any claim arising out of such a dispute.
To the fullest extent the law allows, neither Fynvo nor its officers, employees, contractors, agents, or affiliates will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, loss of goodwill, business interruption, personal injury, or property damage, arising out of or relating to the Platform or to any work performed or not performed by a Provider — even if we were told such damages were possible.
Where liability cannot be excluded, our total liability for all claims relating to the Platform will not exceed one hundred US dollars ($100). Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
You agree to defend, indemnify, and hold harmless Fynvo and its officers, employees, contractors, agents, and affiliates from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of your breach of these Terms, your use or misuse of the Platform, your violation of any law or third-party right, any work you performed or received, or Your Content. We may take control of our own defence in any such matter, and you agree to cooperate.
Most problems can be sorted out quickly. Before starting arbitration or a lawsuit, you agree to send us a written description of your dispute and what you want, and to spend at least thirty (30) days trying to resolve it with us informally. We agree to do the same before bringing a claim against you.
If we cannot resolve the dispute within those thirty days, you and Fynvo agree that it will be settled by final and binding individual arbitration rather than in court, other than the exceptions below. Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, and may be conducted by telephone, video, or written submission, or in person in the county where you live. The Federal Arbitration Act governs this section. The arbitrator decides all questions about the scope and enforceability of this agreement to arbitrate, may award any remedy a court could, and must give a written decision. Judgment on the award may be entered in any court with jurisdiction.
Claims may be brought only in your or our individual capacity, and not as a plaintiff or member of any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative action. If this waiver is found unenforceable as to a particular claim, that claim must proceed in court and this whole arbitration section will not apply to it.
Either of us may bring a claim in small claims court if it qualifies, and either of us may go to court to protect intellectual property rights or to seek an injunction against unauthorised use of the Platform. Nothing here stops you from reporting a matter to a government agency.
You may decline this arbitration and class action waiver by emailing us within thirty (30) days of first accepting these Terms, with the subject line “Arbitration Opt-Out” and stating your name and the email or phone number you used on the Platform. Opting out affects nothing else in these Terms, and if you opt out, we are not bound by this section either.
These Terms and any dispute arising from them are governed by the laws of the State of California and applicable federal law, without regard to conflict-of-laws rules. Where a matter is not subject to arbitration, you and Fynvo agree to the exclusive jurisdiction of the state and federal courts located in California.
We may revise these Terms by posting an updated version with a new date at the top. Where a change materially affects your rights we will make reasonable efforts to tell you in advance, such as by email or a notice on the Platform. Continuing to use the Platform after a change takes effect means you accept the revised Terms. Changes to section 13 apply only to claims arising after the change takes effect.
If any provision of these Terms is held unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them, including to a successor in a merger or sale of assets. These Terms, together with the Privacy Policy, are the entire agreement between us about the Platform. Sections covering disclaimers, liability, indemnity, and arbitration survive the end of your use of the Platform.
Questions about these Terms, opt-out notices, and dispute notices can be sent to Fynvo at the email address and postal address published on our contact page.